Effective Date: May 6, 2026 | Last Updated: May 6, 2026
1. Introduction
Brooklyn Sourdough Bakery (“Brooklyn Sourdough,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, share, and safeguard information about you when you visit our website at brooklynsourdoughny.com, place an order, contact us by phone or text message, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
2. Who We Are
Brooklyn Sourdough Bakery
5 Heyward Street
Brooklyn, NY 11249
Phone: (718) 212-7323
Website: brooklynsourdoughny.com
Owners: Nathaniel Shalom & Shlome Klein
3. Information We Collect
We collect the following categories of personal information:
- Contact information — your name, mailing address, email address, and mobile or landline telephone number.
- Order information — items ordered, pickup or delivery preferences, special instructions, and order history.
- Payment information — credit and debit card payments are processed by our third-party payment processor, Toast POS. We do not store complete credit card numbers on our systems. Toast collects and processes cardholder data in accordance with PCI-DSS standards and its own privacy policy.
- Communications — records of phone calls, SMS/text messages, and emails between you and Brooklyn Sourdough Bakery, including consent records when you opt in to receive text messages.
- Website usage data — IP address, device and browser type, pages visited, referring website, and similar analytics data collected automatically when you visit our website.
4. How We Use Your Information
We use the information we collect to:
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes
- Process, fulfill, and deliver your orders;
- Communicate with you about orders, inquiries, pickups, deliveries, or special requests;
- Send you conversational and informational SMS text messages when you have opted in;
- Respond to your questions, comments, or service requests;
- Process payments through Toast POS;
- Maintain accurate business records and comply with applicable tax, accounting, and legal obligations;
- Improve our website, products, and customer service; and
- Protect against fraud, unauthorized transactions, or other liability.
5. SMS / Text Messaging Program & Terms of Service
Brooklyn Sourdough Bakery sends text messages through RingCentral, our authorized SMS service provider. By providing your mobile phone number and consenting to receive text messages from us, you agree to the following terms:
5.1 Types of Messages
1- SMS Consent Communication:
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from brooklyn sourdough bakery inc. , you may receive messages related to the following :
Conversational
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to your delivery status or specials.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from brooklyn sourdough bakery inc. in the following ways:
We ask them verbally
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at nati@brooklynsourdoughny.com
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy ] and [Terms and Conditions] pages.
Message frequency may vary
6. How We Share Your Information
We share personal information only as necessary to operate our business and only with the following categories of recipients:
- Toast POS — our payment processor, to process credit and debit card transactions you authorize.
- RingCentral — our voice and SMS service provider, to deliver text messages and route phone calls.
- Service providers who help us operate our website, hosting, email, or analytics, each of whom is contractually obligated to keep your information confidential and use it only for the services they provide to us.
- Law enforcement or government authorities when required by law, subpoena, court order, or to protect our legal rights, property, or the safety of others.
No mobile information, mobile opt-in data, or text-message consent will be shared with any third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS consent records collected for the purpose of receiving text messages from Brooklyn Sourdough Bakery are used solely to communicate with you and are not sold, rented, leased, traded, or otherwise transferred to outside parties.
We do not sell your personal information.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. Payment-card data is processed by Toast POS using industry-standard encryption and PCI-DSS-compliant practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for as long as you remain opted in and for a reasonable period thereafter to demonstrate compliance with applicable laws.
9. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to operate the site, remember your preferences, and analyze how visitors use our site. You can disable cookies through your browser settings, though some site features may not work properly if you do.
10. Your Rights & Choices
- Opt out of SMS at any time by replying STOP to any text message we send.
- Update or correct your contact information by emailing us or calling (718) 212-7323.
- Request access or deletion of your personal information by contacting us using the information in Section 12. We will honor requests to the extent required by applicable law.
- State-specific rights — depending on your state of residence (for example, California, New York, Virginia, or Colorado), you may have additional rights regarding your personal information, including the right to know, the right to delete, and the right to opt out of certain data practices. Please contact us to exercise these rights.
11. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at (718) 212-7323 so we can delete it.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when the most recent changes were made. Material changes will be communicated through our website. Your continued use of our website or services after any change constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Brooklyn Sourdough Bakery
5 Heyward Street
Brooklyn, NY 11249
Phone: (718) 212-7323
Website: https://brooklynsourdoughny.com
Privacy Policy URL: https://brooklynsourdoughny.com/privacy-policy-2/